Bacchusai
Privacy Policy
Bacchusai builds WhatsApp booking and enquiry automations for small businesses. When you message a business that uses one of our systems, some of your personal information passes through services we set up and manage. This policy explains what that information is, why we use it, and the choices you have. We follow South Africa's Protection of Personal Information Act (POPIA).
Who we are
Bacchusai is the responsible party for the processing described here, except where a business we work for decides how your information is used. In that case, that business is the responsible party and we process your information on its behalf. You can reach us at kevinbacchus13@gmail.com.
What we collect
- Your WhatsApp phone number and profile name.
- The messages, photos and other content you send to the business.
- Booking details you provide, such as the service you need, your address or area, how urgent it is, and your preferred time.
- Basic technical records, such as message timestamps and delivery status.
We only collect what you choose to send. We don't collect payment card details through WhatsApp.
How we use it
- To reply to your enquiry and ask the follow-up questions needed to help you.
- To give you estimated price ranges and book an appointment with the business.
- To send you confirmations and reminders about a booking you've made.
- To fix problems and improve how the system works.
We don't sell your information or use it for advertising.
Automated replies
Replies may be generated automatically, including with artificial intelligence. Any prices given are estimates only. The business confirms final prices, and you can ask to speak to a person at any time.
Who we share it with
Your information is shared with the business you contacted, and with the service providers that make the system work:
- Meta Platforms (WhatsApp Business Platform), to send and receive messages.
- Make.com, to run the automation.
- Google (Sheets and Calendar), to record enquiries and bookings.
- An AI language model provider, where automated replies are used.
These providers may store information outside South Africa. We only use providers with appropriate safeguards in place, as POPIA requires for cross-border transfers.
How long we keep it
We keep enquiry and booking records only as long as the business needs them to provide its service and meet its legal obligations, and for no longer than 12 months after your last message unless the business has a legal reason to keep them longer.
Security
We use access controls and the security features of our service providers to protect your information. No system is perfectly secure, but we take reasonable steps to prevent loss, misuse or unauthorised access.
Your rights
Under POPIA, you can ask us to tell you what information we hold about you, correct it, or delete it. You can also object to how it's used. To opt out of automated messages, reply STOP at any time. If you're unhappy with how we've handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.
Deleting your data
To have your information deleted, email kevinbacchus13@gmail.com with the phone number you messaged from and the name of the business you contacted. We'll delete your records from our systems within 30 days and confirm by email. Messages stored in your own WhatsApp app stay on your phone until you delete them.
Children
Our services are meant for adults arranging services for their home or business. We don't knowingly collect information from children under 18.
Changes to this policy
We may update this policy as our services change. The effective date at the top shows when it was last updated.